Direct Line to the Engine Room
All inquiries are triaged by our Berlin-based partnership team. Submitting here ensures your request is routed correctly—from SDK integrations to press previews—and receives a response within our 24-hour acknowledgment window.
// Frankfurt-to-Berlin backbone routing
The Partnership Framework
Self-assess alignment before you submit. This matrix outlines our active collaboration lanes and where our engineering focus is *not* allocated.
Integration Trade-offs
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Live-Ops Support
↘ Downside: Not an ad-hoc bug-fix service. Complex edge cases require scheduled engineering review.
↗ Mitigation: Dedicated Slack channel for priority partners with 4-hour response SLA during CET business hours. -
Analytics SDK
↘ Downside: Battery impact is a real constraint; we default to conservative sampling.
↗ Mitigation: Toggle-based granular control exposed to partner developers, with benchmarked battery drain projections. -
White-Label App
↘ Downside: UI/UX customization is capped by our core architecture; not a full theme engine.
↗ Mitigation: We provide a design token system (colors, fonts, metrics) that covers 90% of brand requirements.
Method Note: Evaluation Criteria
All technical partnerships undergo a pre-integration audit. Our evaluation prioritizes constraint alignment over feature parity. We test against three primary axes: 1) API stability under network volatility, 2) Memory footprint on mid-tier Android devices, and 3) 60-minute battery drain during active rendering. Acceptance is not based on ideal lab conditions but on performance within the top 10th percentile of observed real-world device constraints.
"Our initial integration failed on older phones. The Zonlix engineer didn't just send a patch; they sent us a battery impact graph for the 'high-contrast' mode toggle we'd enabled. We disabled it, and the user complaint rate dropped 40%."
Berlin Operations Hub
While most collaboration is remote, our engineering core is physically anchored at Alexanderplatz. In-person meetings are available by appointment, with advance scheduling required for security clearance.
Address
Zonlix GmbH, Alexanderplatz 1, 10178 Berlin
Public Transport
S-Bahn/U-Bahn Alexanderplatz (multiple lines), 2-min walk.
Time Zone
CET/CEST (Berlin). Standard response window: 09:00 – 18:00 CET.
Time Zone Reference
The Triage Pipeline
Transparency is a design constraint. Here is the exact process your inquiry follows from submission to first action.
Submission
Auto-Acknowledgment & Ticket Creation
A secure ticket ID is generated. All data is encrypted in transit and at rest. You receive a confirmation email with this ID.
Business Hours
Triage & Routing
The Partnership Lead reviews the ticket. Requests are tagged (SDK, Press, Enterprise) and routed to the appropriate engineering or business lead. ⚠ Pitfall: Incomplete project IDs or vague error descriptions cause immediate back-and-forth delays.
Max Acknowledgment
Initial Response
You receive a human response. It will either contain next steps, a request for specific technical details, or a calendar link for a discovery call. ✓ Metric: Average time from inquiry to first call is 3.2 business days for qualified partners.
Submit Inquiry
Direct Contacts
Office Hours
Mon–Fri: 09:00 – 18:00 CET
Closed on German public holidays.