The Diagnostic Hub
Triage common performance issues before opening a ticket.
Symptom-to-Solution Matrix
- Frame drops: If consistently below 30fps, close background apps. Zonlix requires 2GB free RAM minimum on Android 12+.
- Crash on launch: Likely corrupted cache. Follow the wipe protocol—progress is cloud-saved.
- High input latency: Disable "Game Mode" overlays from OEMs (Samsung, ASUS). They often inject false latency.
- Sideload failures: On Android 13+, navigate to Settings > Apps > Special App Access > Install unknown apps > Select your file manager.
"During a ranked match on a train, my ping spiked. I couldn't restart the app. I switched my phone's Wi-Fi to 5GHz and closed the map—problem solved in 30 seconds. The hub helped me think in system terms, not panic."
Corrupted Cache Protocol
Safe data wipe without account loss. Cloud sync preserves progress.
- 1. Force-stop Zonlix via Settings > Apps.
- 2. Clear Storage & Cache (Do NOT use "Clear Data" on older OS versions).
- 3. Re-open app. It will re-sync local database (1-2 minutes).
Ensure Zonlix is set to "Unrestricted" battery mode to prevent background throttling.
Navigating the Zonlix Economy
A transparent guide to currencies, subscriptions, and transfers. No surprises.
Z-Coins
Earned via daily logins, level-ups, and event participation. Non-purchasable. Use for cosmetic unlocks.
OPINION: Best for casual players. Don't hoard; spend on monthly rotations.
Z-Credits
Direct purchase currency. Required for premium tracks and instant unlocks. Cross-platform *purchase history* only.
OPINION: Watch for seasonal 10-20% credit bonus events before buying.
Subscription Tiers
Auto-renews on billing cycle. Grace period is 3 days before tier downgrade.
OPINION: Cancel at any time; you keep the paid period. No refunds for unused time.
Transfer Constraints
Cross-Platform Sync: Purchased credits are platform-specific due to billing agreements. Play progress is global.
Refund Window: 48 hours from purchase. Requires screenshot of transaction ID and a brief explanation. No refunds for digital items opened.
Verification Lag: Banking app "Pending" status is normal. Wait 15 mins; if credit doesn't appear, then open a ticket with transaction ID.
Account Security & Recovery
Mandatory protocols for Zonlix Wallet access and data integrity.
2FA Setup
Binding Google Auth or Authy is mandatory. Without it, Zonlix Wallet features are disabled.
Recovery Email
The "Dead Man's Switch." If you lose access to 2FA, this email is the only recourse.
Active Sessions
Review all logged-in devices in Settings > Security. Log out suspicious sessions immediately.
Phishing ID
Real Zonlix URL is zonlix.pro. Bookmarks are your friend.
Recovery Flow
Password reset links expire in 60 minutes. Check spam folder for "noreply@zonlix.pro".
Linked Devices
Anomalies in device list? Contact support immediately with your account ID.
Community Guidelines
A secure environment requires clear, enforceable standards.
| Rule | Consequence |
|---|---|
| Hate Speech & Harassment | Immediate, Non-Appealable Ban |
| Chat Spam & Scams | 3-Day Chat Restriction. Repeat: Account Suspension. |
| Cheating/Exploit Abuse | Season-Long Ban & Rank Reset |
| Toxic Messaging (Non-Harassment) | Warning → 24h Mute → 72h Mute. |
Appeal Submission
For non-permanent suspensions, use this exact format in a support ticket:
[Appeal] Case ID: [Your ID]
Issue: [Ban/Chat Restriction]
Reason: [Your statement]
Timestamp: [Date of Action]
Response time: 48-72 hours. Do not open multiple tickets.
Zonlix Karma Score
A hidden metric affecting matchmaking and chat privileges.
- Positive Reports (Verified)+5
- Joined Guilds+2
- Match Completion+1
- Penalty Active-50 to -200
Score is not visible to players. It is a backend trust metric.
Direct Line to Engineering
For bugs and feature requests. Filtered and prioritized for speed.
Use Bug Report Template
Submit to Community Roadmap
Response Time
- Critical (Game-Breaking): < 2 Hours
- Major (Rank/Progress): < 12 Hours
- General Inquiry: 48-72 Hours
Bug Report Template (Required)
Incomplete reports are rejected. We need:
The Core Principle: Self-Service First
This page is designed to resolve 80% of common issues without human intervention. By following the diagnostic and security protocols, you maintain control over your account and gameplay. For the remaining 20%, use the precise templates provided to ensure your issue reaches the correct team without delay. Your time is the resource we aim to respect.